Frequently Asked Questions

 

  • How much does it cost to ride Blue Duck?

 

      • You would spend less money riding a Duck than you would buying a cup of coffee, and get to your destination faster than you would with other rideshare options. Unlock your Duck for a buck, then it’s 25 cents per minute!

 

  • How do I get a Duck?

 

      • Download our app in the App Store or Google Play. Then, set up an account with us. You will be able to scan or input the code on a nearby Duck with the app. Once your Duck is scanned or the code has been used, you are able to ride as much as desired.

 

  • How do I land my Duck?

 

      • When you are ready to complete your ride, pull over to a safe location and stop scooting. Open the app and click ‘Land’ and your ride will conclude. 

 

  • Where do I park them?

 

      • Blue Ducks are dockless. These vehicles may not be parked on streets, except in areas designated by the city with paint, decals or signs. We suggest our riders dock our scooters out of the way of pedestrians. We also ask our riders to be courteous and mindful of ADA access. 

 

  • Where can I not ride?

 

      • Restricted areas are determined by the local municipalities and can include trails, creek ways, plazas, parks, sidewalks or sacred areas. 

 

  • Do I need to wear a helmet?

 

      •  Blue Duck recommends that riders always wear a helmet when riding. However, you may check your local laws to see if a helmet is required while riding in your city. 

 

  • How old do I have to be to rent a scooter?

 

      • The person operating the scooter must be at least 18 years of age.

 

  • How many scooters can I rent at once?

 

      • Blue Duck users are only able to rent one scooter per user. We do not allow the unlocking of multiple scooters per user. 

 

  • What do I do if there is no bike lane?

 

      • In the absence of a bike lane, riders may ride on streets which have a speed limit of 35 miles per hour or less. Riding on sidewalks is dependent on your local laws. Riders must obey all state and city traffic laws.

 

  • I am having trouble with my scooter or the app, what should I do?

 

      • We are sorry to hear that! We want our riders to have a good experience with our app. Make sure you have the most current version of our app installed. If so and you’re still having trouble, make a support ticket in the app or call our Customer Service Department at 833-BLUEDUCK.

 

  • I need a refund. What should I do?

 

      • If you have received a charge in error, make a support ticket in the app or call our Customer Service Department at 833-BLUEDUCK for assistance. 

 

  • Are scooters dangerous?

 

      • Blue Duck Scooters are safe to drive if operated responsibly. We recommend that riders always wear a helmet when riding. Learn more about safety at www.blueduckscooters.com/safety

 

  • How many riders per scooter?

 

    • Blue Duck has a strict one-rider-per-scooter policy. Multiple riders on one scooter can pose a safety hazard for individuals involved and may violate local laws. 

 

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